TERMS OF SERVICE - PHARMALYTICS

This is the contract between us. If you use Pharmalytics, you agree to the rules we describe here.

We provide tools for you to see your pharmacy's statistics. Our software runs on Microsoft's servers (Azure), which are among the most secure in the world.

Your data is yours. You are not selling it to us.

You allow us to process it to show you the charts.

Market Research: We have the right to take *general numbers* (e.g. "How many Depon were sold in Kypseli") and create industry research. In these studies, the name of your pharmacy or your customers will never be shown.

You decide which employee sees what. If you have 3 pharmacies, you can set an employee to see only one.

Careful with your passwords\! If you give them to third parties, we bear no responsibility.

We don't write everything here to avoid confusion. We have two separate documents that explain in detail:

1. Privacy Policy: How we protect your own details (email, VAT).

1. DPA: How we protect the pharmacy data you upload.

By accepting the Terms of Service, you also accept the security described in these documents.

You pay a subscription to have access. If you don't pay, we will notify you, and if the debt is not settled, we will "cut" access until you pay.

The software may have bugs. We are not responsible if you lose profits or if the internet goes down.

In the worst case that we make a mistake, the compensation cannot exceed the money you gave us in the last year.

Thus, if you decide to return within the six months, you will find your pharmacy as you left it.

Once 6 months pass, we delete everything permanently for security reasons (GDPR). If you want us to delete them earlier, just ask.

We promise that Pharmalytics will be available 99% of the time (approx. 3.5 hours of downtime per month max).

If the system is down more than that, we return part of your subscription.

Scheduled maintenance or Microsoft outages do not count.

If someone sues you because Pharmalytics violates intellectual property, we take over the defense.

If someone sues us because you uploaded illegal content, you take over the defense.

In both cases, the compensation amount does not exceed what you paid in the last year.

If something unpredictable happens (earthquake, war, pandemic, blackout) that prevents us from providing the service, it's not our fault.

We must tell you within 2 days. If it lasts over a month, you can leave without penalty.

We can "cut" your access if you don't pay, if you violate the terms, or if you threaten our security.

We will try to warn you first. Your data is not deleted, you just don't have access.

You cannot "sell" your subscription to someone else without our permission.

If we are sold to another company, your subscription transfers automatically, but we will tell you within a month.

If we give you free trial access, we don't promise you anything. It might have bugs, the SLA doesn't apply, and if something goes wrong, the compensation is max €100.

After the trial, your data is deleted if you don't pay.

If a legal dispute arises that we cannot resolve amicably, we will go to the courts of Athens.

Before going to court, we will try to work it out between us for a month.

All official notices are made by email or letter.

If any term is deemed invalid, the rest apply normally.

We can change the terms with 30 days' notice. If you keep using the service, it means you agree.

You allow us to use your name and logo to show others that you are our customer (e.g., in our customer list, in case studies).

We won't use it in a way that discredits you.

You can tell us at any time "no, I don't want to" and we will stop within 30 days.

If we have already made something (e.g., a case study), we can keep it, but we won't make a new one.